Mobile App Policies
Privacy Policy – Grocery Mobile App
Effective Date: [1-04-2026]
This Privacy Policy describes how IQSYS TECH PRIVATE LIMITED collects, uses, and protects user data for its grocery mobile application (“App”).
1. Information We Collect
- Name, mobile number, email
- Delivery address
- Order details
- Device and usage data
2. Use of Information
- To process grocery orders
- To deliver products
- To provide customer support
- To improve app performance
3. Payment Information
Payments are securely processed via Razorpay. We do not store card or banking details.
4. Data Sharing
We may share data with:
- Delivery partners
- Payment gateways
- Legal authorities (if required)
5. Data Security
We implement security measures to protect your personal data.
6. User Rights
Users can request to update or delete their data.
7. Contact Us
Company: IQSYS TECH PRIVATE LIMITED
Email: business@iqsys.in
Phone: +91 9970480101
8. Updates
Policy may be updated anytime. Changes will be reflected on this page.
By using our app, you agree to this Privacy Policy.
Terms & Conditions – Grocery Mobile App
Effective Date: [1-04-2026]
Welcome to the grocery mobile application operated by IQSYS TECH PRIVATE LIMITED.
1. Use of Service
Users agree to use the app only for lawful purposes.
2. Account Responsibility
Users are responsible for maintaining account confidentiality.
3. Product Information
We try to ensure accuracy, but product availability and pricing may change.
4. Orders
- Orders are confirmed after successful payment
- We reserve the right to cancel any order
5. Payments
Payments are processed via Razorpay or other secure gateways.
6. Limitation of Liability
We are not liable for delays due to external factors (traffic, weather, etc.)
7. Changes
We may update terms anytime without prior notice.
8. Contact
Company: IQSYS TECH PRIVATE LIMITED
Email: business@iqsys.in
Phone: +91 9970480101
By using this app, you agree to these Terms & Conditions.
Cancellation & Refund Policy – Grocery App
Effective Date: [1-04-2026]
1. Order Cancellation
- Orders can be cancelled before dispatch
- After dispatch cancellation may not be allowed
2. Refund Conditions
Refunds are applicable if:
- Wrong product delivered
- Damaged/expired product
- Order not delivered
3. Non-Refund Cases
- Incorrect address
- Customer not available
- Change of mind
4. Refund Timeline
Refunds processed within 5–7 working days.
Amount credited to original payment method.
5. Contact
Company: IQSYS TECH PRIVATE LIMITED
Email: business@iqsys.in
Phone: +91 9970480101
By placing an order, you agree to this policy.
Shipping & Delivery Policy – Grocery App
Effective Date: [1-04-2026]
1. Delivery Area
We deliver groceries within selected service areas only.
2. Delivery Time
Standard delivery: same day / next day.
Delays may occur due to unforeseen conditions.
3. Delivery Charges
Delivery charges may apply based on order value and location.
4. Order Tracking
Users will receive updates via app/SMS.
5. Failed Delivery
If customer is unavailable, order may be cancelled.
6. Contact
Company: IQSYS TECH PRIVATE LIMITED
Email: business@iqsys.in
Phone: +91 9970480101
By placing an order, you agree to this policy.